FAQ

SOUTHWEST AIRLINES® Southwest the Store 
ONLINE STORE Q&A

Q: When will my order ship?

A: Please see shipping chart below:

 

When Will your order ship?

If you place your order Monday - Wednesday  Thursday* Friday**  Saturday and Sunday 
before 12 pm CST   ships same day ships same day ships same day  ships next business day 
after  12 pm CST  ships next business day  ships next business day  ships next business day   ships next business day 

*2 day orders shipped Thursday will arrive the following Monday, excluding holidays

**2 day orders shipped Friday will arrive the following Tuesday, excluding holiday

Southwest - the Store

 

*2 day orders shipped Thursday will arrive the following Monday, excluding holidays

**2 day orders shipped Friday will arrive the following Tuesday, excluding holiday

Southwest - the Store

Q: How do I get to the Southwest Airlines® Southwest the Store online store?

A: Type www.southwestthestore.com into your web browser.

Q: Who are the models featured in the Southwest Airlines® Southwest the Store online store?

A: The models are actual Southwest Airlines Employees! Our Employees are the Spirit behind our brand, and several items in the Southwest the Store were actually designed by them!

Q: How do I create a Southwest the Store account?

A: Click on the “Create an Account” button to the right of the login button on the home page. If you have trouble logging in, please email southwestthestore@creata.com.

Q: Is a login account required?

A: A login account is not required to browse or purchase from the Southwest the Store. However, creating an account will provide you access to special Southwest Airlines® Southwest the Store offers.

Q: Can I earn extra Rapid Rewards points by purchasing Southwest the Store merchandise?

A: You are not able to earn Rapid Rewards points at this time for Southwest Airlines® Southwest the Store purchases. However, if a purchase is made using a Rapid Rewards credit card, points are earned based on your program.

Q: How will my order be shipped?

A: All orders will be shipped standard ground transportation via FedEx. It is your responsibility to provide the correct delivery details at the time of ordering. If an incorrect delivery address is provided, you may be charged for the re-delivery of your order to the correct address.FedEX does not ship to P.O. Boxes.

Q: What is the turnaround time to receive my order?

A: Orders will be dispatched within 1-2 business days of receipt. Speed of delivery will depend on the freight service selected. At peak times during the year, order processing may be extended. Orders that are requested to be expedited will be charged $10.00 per order.

Q: How do I check the status of my current order or review past orders?

A: Simply log in to your Southwest Airlines® Southwest the Store account, and click on “Order Status/History” to review the status of current or past orders.

Q: What methods of payment will be accepted?

A: The Southwest Airlines® Southwest the Store accepts the following credit cards/debit cards for payment: MasterCard, Visa, American Express, and Discover. Your credit card will be pre-authorized at the time of order and billed once the order is shipped. For canceled orders, the pre-authorization may remain on your credit card for up to 48 hours, or per your credit card company's policy. Pre-authorization releases on your credit card for canceled orders are managed by your respective credit card company and not the Southwest Airlines® Southwest the Store.

Q: Is www.southwestthestore.com a secure web site?

A: Yes. Our secure server software (SSL) provides for secure commerce transactions. It encrypts all of your personal information, including credit card number, e-mail address, name, and mailing address, so that it cannot be read as the information travels over the Internet. No unauthorized parties can read the information you send.

Q: How will my contact information that I submit on the Southwest Airlines® Southwest the Store Online Store be used?

A: When a Customer provides contact information in connection with an order, we keep that information on file so that we may reach you about your order if necessary. We may also keep the contact information to send you marketing information regarding upcoming sales or new items. If you do not wish to receive these future marketing messages, you may opt out at any time.

Q: How will my personal information be used if I share it?

A: Information collected by Southwest Airlines® Southwest the Store is used internally by authorized Southwest the Store employees for three main purposes. First, we collect information to determine how to improve our site by seeing which areas, features, and products are most popular. Second, we collect information in order to personalize the site for our Customers. For example, in the future, we may recommend products or features you may like based on what you have liked in the past. Third, we keep track of the domains from which people visit us. We analyze this data for trends and statistics, and then we discard it. We do not sell, rent, loan, or transfer any personal information regarding our Customers to any unrelated third parties.